Negotiating Conflict Between Labor and Management

Conflict is apparent in every aspect of the construction industry. It is not unique to labor and management. Unfortunately, compromise is a no-win situation for either party in a conflict resolution, yet is the most commonly used methodology. Stephane McShane, internationally recognized speaker, mentor, author, and teacher, will explain the basics of good conflict resolution practices and how to identify the techniques and use them to consistently achieve beneficial results.

In this session, she will define the four steps to successful conflict resolution that are necessary to achieve collaborative outcomes. Attend, and you will learn communication skills that allow for the de-escalation of conflict. In addition, Ms. McShane will discuss how perceptions and emotions contribute to conflict and the steps to prevent them from influencing resolution efforts.

Stephane McShane possesses the rare combination of talent from being in the field as an apprentice, electrician, foreman, then working her way through each operational chair within a successful electrical construction firm. She knows what it takes to be “best in class” at each position held. This experience and talent are what makes her tremendously effective at operational and organizational assessments today.

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SPEAKER:

 

Stephane McShane, Maxim Consulting Group

Stephane McShane is a Director at Maxim Consulting Group responsible for the evaluation and implementation processes with our clients. Stephane works with construction related firms of all sizes to evaluate business practices and assist with management challenges. With a large depth of experience working in the construction industry, Stephane is keenly aware of the business and, most specifically, operational challenges that firms face. Her areas of expertise include: Leadership development, executive coaching, organizational assessments, strategic planning, project execution, business development, productivity improvement, and training programs. Mrs. McShane is an internationally recognized speaker, mentor, author, and teacher. Her ability to motivate, inspire, and create confidence among your work groups is extremely rare and very effective.

Stephane possesses the rare combination of talent from being in the field as an apprentice, electrician, foreman, then working her way through each operational chair within a successful electrical construction firm. Her ability and drive defined her to be “best in class” at each position held. This talent is what makes her tremendously effective at operational and organizational assessments today. She has successfully conquered every operational position from being an estimating trainee through executive management. She has built, trained, and led her teams to become the undisputed leaders in their markets. She is able to quickly identify organizational positives and negatives and assess appropriate action steps and throughputs.